The majority of orders will arrive within the delivery times stated above, however, please allow at least 10 working days for UK delivery before contacting us, as we are unable to investigate with couriers until this time has passed. If you have waited 10 working days and your order still hasn’t arrived, please contact us here.

The White Rooms cannot accept responsibility on all orders including express international orders for delays caused by unforeseen circumstances, such as customs clearance or busy holiday periods. In these instances, the original shipping costs cannot be refunded. If a parcel is deemed lost we will not be able to offer a replacement until 10 – 25 after the order is placed. Any goods not received within the above timescales must be reported to The White Rooms in writing 25 working days from the date of dispatch. Please note we cannot accept responsibility after this date due to courier regulations regarding the compensation for lost parcels. Please ensure the delivery address provided at checkout is correct. We cannot be held responsible for failed deliveries whereby the address provided by the customer is not accurate. If a delivery fails due to a customer supplying an address incorrectly, we will not re-send or refund the order until the original parcel has been returned to our premises.